Privacy Policy
Decisive Zone Brokerage (DZB)
Effective Date: 20-06-2025
1. Introduction
Welcome to Decisive Zone Brokerage (“DZB”, “we”, “our”, or “us”). We value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data in compliance with applicable data protection laws.
By accessing our services, visiting https://www.dzb.ae, or communicating with us, you agree to the terms of this Privacy Policy.
2. Who We Are
DZB is a licensed and regulated brokerage firm operating in the United Arab Emirates, offering real estate and investment brokerage services. We adhere to strict legal, regulatory, and ethical standards concerning the handling of your personal data.
Contact Information:
- Company Name: Decisive Zone Brokerage
- Email: [Insert Contact Email]
- Phone: [Insert Contact Number]
- Address: [Insert Registered Office Address]
3. What Data We Collect
We may collect, use, store, and transfer the following categories of personal data:
a. Identity Information
- Full name
- Emirates ID/passport number
- Date of birth
- Gender
- Nationality
- Signature
- KYC documents
b. Contact Details
- Email address
- Phone numbers
- Residential/mailing address
c. Financial & Transactional Data
- Bank details
- Source of funds
- Investment history
- Proof of income
- Invoices and payments
- Tax identification numbers (where applicable)
d. Technical & Device Information
- IP address
- Login data
- Browser type and version
- Time zone and location
- Device type and platform
e. Usage and Behavioral Data
- Clickstream and session behavior
- Heatmaps and scrolls
- Account preferences
- Platform activity logs
f. Communication Records
- Emails, chats, and support messages
- Recorded calls (if applicable)
- Social media interactions
g. Biometric or Sensitive Data
- Only if required for identity verification and subject to explicit consent
4. How We Collect Your Data
Your personal data is collected:
- Directly from you during registration or communication
- Automatically through cookies, analytics tools, and your interaction with our website
- From third-party service providers, KYC vendors, or publicly available sources
- Via referral or partnership programs, where applicable
5. Legal Grounds for Processing
We rely on the following lawful bases to process your data:
- Your consent
- To perform a contract with you
- To comply with legal or regulatory obligations
- Our legitimate interests (e.g., fraud prevention, improving services)
6. How We Use Your Information
Your data may be used to:
- Verify identity and complete KYC/AML checks
- Process transactions and provide brokerage services
- Analyze user behavior to optimize platform experience
- Improve risk assessments and perform customer profiling
- Send service updates, confirmations, and notifications
- Respond to inquiries or customer support requests
- Send marketing communications (with your consent)
- Fulfill legal and compliance requirements
7. Profiling and Automated Decision-Making
We may use automated systems for:
- Risk profiling
- Investment suitability matching
- Fraud detection
All automated decisions undergo human review, where legally required.
8. Sharing of Data
We may share your personal data with:
- Regulators and government authorities (e.g., RERA, UAE financial regulators)
- Third-party service providers (KYC/AML tools, IT support, hosting partners)
- Business partners and affiliates
- Legal advisors and auditors
- Prospective buyers in case of a merger or acquisition
- Marketing or analytics partners (subject to opt-in consent)
All third parties are contractually bound to maintain confidentiality and use the data only for specified purposes.
9. International Data Transfers
Some of our service providers may operate outside the UAE. When transferring your data internationally, we:
- Ensure destination countries have adequate data protection laws
- Enter into data transfer agreements with standard contractual clauses
- Apply appropriate encryption and security protocols
10. Marketing Preferences
You may receive marketing communications from us if:
- You’ve opted in via a form or platform
- You’ve used our services and not opted out
You can opt out at any time by:
- Clicking the unsubscribe link in emails
- Updating your preferences in your account
- Contacting us at [insert email]
11. Your Rights
Under applicable laws, you have the right to:
- Access a copy of your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal limitations)
- Object to processing of your data
- Restrict processing or request data portability
- Withdraw consent at any time
To exercise your rights, please contact [insert contact email] with subject line: “Data Subject Request – [Your Name]”. We may require proof of identity.
12. Data Retention
We retain personal data:
- As long as required for legal, operational, or regulatory purposes
- For the duration of your relationship with us
- For a defined period after account closure (typically 5–10 years)
Data no longer required is securely deleted or anonymized.
13. Data Security
We employ industry-standard security measures:
- End-to-end data encryption (SSL/TLS)
- Two-factor authentication
- Firewall and intrusion detection systems
- Role-based access control
- Routine vulnerability scans and backups
Despite our best efforts, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.
14. Cookies & Tracking
We use cookies and similar technologies to:
- Recognize returning users
- Analyze website performance
- Improve navigation and user experience
- Personalize marketing
Types of cookies we use:
- Essential cookies
- Analytical cookies (e.g., Google Analytics)
- Functionality cookies
- Targeting and advertising cookies (only with consent)
For more, see our [Cookie Policy].
15. Behavioral Analytics & Platform Monitoring
We use behavioral analytics tools such as Hotjar, Google Analytics, or similar to track:
- Page navigation
- Session duration
- Click paths and user heatmaps
These tools help us identify UX issues, fraudulent behavior, and customer support needs.
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external sites you visit.
17. Children’s Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect data from minors. If you believe we have mistakenly collected data from a minor, please notify us.
18. Supervisory Authority
If you are not satisfied with how we handle your data, you may file a complaint with the UAE Data Office or your local data protection authority.
19. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Effective Date.” We encourage you to review it regularly.
20. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Privacy Officer
Decisive Zone Brokerage
📧 Email: [Insert Email]
📞 Phone: [Insert Phone]
🏢 Address: [Insert Company Address]